Official support

We're here to help

Questions about Pet Care AI: Smart Companion, your account, purchases, or app behavior? Write to us — we read every message.

Direct email

Reach us at the address below — no separate portal required.

Response time

We aim to reply within 3 business days (Monday-Friday, excluding public holidays).

Privacy-first

We use your message only to assist you and improve the service.

Support email

What to expect — most replies arrive within 3 business days. For urgent issues, mention it in the subject line.

Stable support URL for stores: https://sych-tech.com/products/pet-care-ai/support

When writing to support

When reporting a bug, include app version and device model if you can.
For billing questions, use the email associated with your app store account when possible.
We will never ask for your password or full card number by email.

Store and billing notes

Purchases and subscriptions are processed by Apple App Store or Google Play, not by this website.
Refunds and billing disputes follow the policy of the store where the purchase was made.
Open Google Play

Legal and privacy links

Last updated: May 2026.